Reputation Management

Pool Marketing Site’s Reputation Management Services is your All-in-One Reputation and Communication Solution. Never lose a customer over poor online reviews or slow response times. Our Internet Reputation Protector makes it easy to manage your reviews, customer interactions, directory listings, and more with simple yet powerful solutions. The Internet Reputation Protector improves two key aspects of your online presence – reputation management and customer interactions.

Reputation Management Solutions

As a business owner, we know you’re busy and you might not always notice when you get an online review. Whenever you receive a negative review, it can hurt your online reputation. The best way to build up and protect your reputation is by collecting more positive reviews to outweigh the negative ones.

Collecting new reviews isn’t always easy. That’s why our online reputation management system helps you collect and promote customer reviews with a simple, automated program designed to boost your online reputation.

  • Get Real-Time Alerts: Receive instant notifications of new reviews.
  • Collect More Reviews: Automatically send out new review requests to customers by email or text.
  • Showcase Your Best Reviews: Automatically promote new reviews on your website.
  • Help Your Customers Find You: We ensure that your business information in local search results is correct and that it stays correct.
  • Resolve Problems Proactively: Assign support tickets for reviews and social media comments.
  • Fix Problems Before They Arise: Stay connected with customers throughout the entire customer journey and resolve issues before they develop with engaging surveys.
  • Stay Ahead of the Competition: Analyze customer sentiment trends using information from your competitor’s reviews as well as your own with data insights.
Customer Communication Solutions

Today’s customers expect fast and helpful responses to their messages. Our customer communication solutions help you consolidate and streamline your customer interactions to make it easy to stay connected. We’ll help make sure you never miss a sale simply because you forget to check your messages.

  • All Your Customer Messages in 1 Inbox: Easily reply to all your customers’ messages on one simple platform.
    • Web Chat
    • Text Messaging
    • Facebook Messenger
  • Stay Connected with Customers: Make it easy for costumes to reach you 24/7 with Website Chat.
    • Chat live with your website visitors or use our Chatbot feature to automatically reply to questions.
    • Use this customizable widget to capture leads and communicate more effectively.
  • Reach Customers Directly: Send Mass Text to customers through their preferred communication channel.
    • Send promotions, events and latest announcements to up to 200 customers at once.
    • Send up to 1,000 texts per month for each business location.
The Ultimate Solution to Improving Your Online Customer Relations

By combining our reputation management and customer interaction solutions, we’re able to offer everything you need to enhance your online customer relationships in one affordable package. Don’t worry about spending extra time and resources finding reviews and communicating with your customers – we’ll help streamline the whole process so you can make more sales and satisfy your customers easily and automatically.

Plans & Pricing

Standard

Reputation Management

$189

Per Month, Per Location
$189 one-time setup

GET STARTED

What You Get:

  • Secure Directory Listings
  • Monitor and Collect Reviews:
    • Send Review Requests by Email or Text
    • Receive Instant Email, Text, or App Alerts When You Receive a New Review
    • Respond to Google & Facebook Reviews from the Dashboard
  • Customize Your Dashboard:
    • Branded Review Request Invitations
    • Add Custom Fields to Contact Information
    • Organize Your Customers by Tags for Easy Sorting

Professional

Reputation Management + Interactions

$399

Per Month, Per Location
$399 one-time setup

GET STARTED

What You Get:

  • Secure Directory Listings
  • Monitor and Collect Reviews:
    • Send Review Requests by Email or Text
    • Receive Instant Email, Text, or App Alerts When You Receive a New Review
    • Respond to Google & Facebook Reviews from the Dashboard
  • Customize Your Dashboard:
    • Branded Review Request Invitations
    • Add Custom Fields to Contact Information
    • Organize Your Customers by Tags for Easy Sorting
  • Customer Communication Management:
    • One Unified Inbox from Multiple Platforms
    • Assign Conversations by Department or Employee
    • Threaded Conversation History
  • Communication Platform Integrations:
    • Webchat
    • Video Chat
    • Text Messages
    • Facebook Messenger
Explore Our Add-Ons
  • Customizable, ready-made templates for your business.
  • Service reminder and appointment confirmation templates complete with branded graphics and text.
  • Build your perfect survey with a wide choice of question types and advanced display logic. Collect feedback on products, services, and overall experience from your customers.
  • Turn surveys into convenient text conversations or lead to a separate, ready-built landing page for long-form surveys.
  • Send surveys to customers via email, text, social media, or host it on your website.
  • Automatic reports, sentiment analysis, and actionable insights can be sliced and diced by time, by location, and much more.
  • Provide your website visitors with immediate answers to their inquiries. Any time, anywhere.
  • We’ll help you create a natural automated conversation flow that will enable your website to better capture and qualify leads.
  • With our 24/7 ChatBot, you’ll boost your sales and support without increasing overhead.
  • Our ChatBot program is self-learning, easy-to-use, and completely customizable. We provide you with the template, install it on your site, and train your team on how to use it.
  • AI technology automatically learns how to better respond to inquiries based on chat history.
  • Connect our automated ChatBot to our live chat platform or connect it to your existing live chat platform.
  • Our Ready to Use ChatBot Templates Include:
    • Customer Service – 24/7 automated customer support
    • Lead Generation – Collect lead & customer data automatically
    • eCommerce Bot – Sell your products directly through the chat window
  • Humanize big data to understand the sentiments expressed in feedback and improve operations at the location and corporate level.
  • See how your stack up against your competitors – Compare sentiment for products and services against industry leaders at a brand, national or local level.
  • Analyze your competitors’ reviews from hundreds of review sites and social platforms so you can identify and track trending topics.
  • Evaluate your relative performance using the same categories and sub-categories you create for your own business insights, then drill down into specific topics, keywords, and adjectives driving customer sentiment.
Compare Plans

The Pool Marketing Site has crafted a complete solution to bridge the communication gap between your business and your customers. We offer more features at a fraction of the price of other comparable services!

We can help you collect more online reviews and manage your directory listings. And, for the first time ever, we’re bundling in our brand new text messaging and web chat program!

Standard

Professional

Premium

We secure your business listings across 50+ sites

Monitor reviews from 250+ sites from one dashboard

Receive instant or daily review alerts via email or SMS

Set alerts based on review rating, review source, keywords

Automatically get new reviews via SMS, MMS, email, website, kiosks

Get new reviews on third party review sites or your own website

Integration with 1000+ apps, CRMs, PMSs

Direct Google Reviews – private API integration with Google

Create and track reviews goal on individual or all review sites

Respond to reviews on third-party sites directly from one dashboard

Review Response Templates

Auto-respond to reviews

Automatically flag reviews with spam or slander

Bulk review management using review tagging and ticketing

Tag employees to reviews to manage performance

Internet Reputation Protector microsite showcasing business information, and reviews

Microsite ranks on Google search

Google seller ratings: Display 5-star ratings in Google Adwords campaigns

Showcase reviews on your business website via iFrame or API

Auto-share reviews on Facebook and Twitter

Create campaigns for reviews, customer surveys, and promotions

Create automated workflows, drip or instant campaigns

Create custom HTML templates to match your brand and voice

End-to-end conversion funnel report

Reviews and ratings over time, by source, by location, by custom hierarchy

Customer satisfaction over time, by location

Net promotor score (NPS) for surveys, 3rd party reviews

Employee leaderboard

Visitors traffic report

Download reports in Excel / PDF

Role-based dashboards at corporate, regional, branch level

Custom hierarchy and filters – regions, locations, products, employees

Create your own user experience by integrating our REST APIs

Setup custom user roles & role-based permissions

Execute bulk operations via UI or excel for 1000s of locations, users

Unified inbox for web chat and 2-way texting

Initiate and archive conversations

Receive emails alerts and push notifications

Capture and turn website visitors into leads with web chat

Customized chat window to match your website

Enable chat for multiple websites and locations

Chat in real-time with customers while they are on your website

Web chat automatically respond to frequently asked questions about your business

Easily send text messages to 200 customers in one go

Compare Internet Reputation Protector vs Podium, Broadly & Chekkit

Internet Reputation Protector

Podium

Broadly

Chekkit

Direct Google reviews (Private Google API)

Respond to Google reviews (GMB integration)

Microsite (Google Maps & reviews integration)

We secure your business listings across 50+ sites

Monitor reviews from one comprehensive dashboard

150+ sites

15 sites

3 sites

2 sites

New review alerts – instant, daily and weekly

Via Email

Via SMS

Filtered by review source

Filtered by review ratings

Role-based dashboards and custom alert routing at corporate, regional, branch level

Custom hierarchies for regions, locations, products, ratings, sources, and employees

Create and track goals for review volume

Get new reviews online – on 3rd party sites and on Internet Reputation Protector

Review request automation

Integration with 1000+ apps, CRMs, PMSs

Create automated workflows for review request campaigns

Create campaigns for efficient mailout

Instant campaign

Drip campaign

Create and manage campaigns for:

Reviews

Customer Experience Score

Surveys

Promotions

Create custom HTML templates to precisely match your branding

End-to-end conversion funnel report

Advanced campaign reporting

Respond to reviews on third-party sites directly from one dashboard

Review Response Templates

Auto-respond to reviews

Tag employees to reviews to manage performance

Custom microsite showcasing business information, Internet Reputation Protector reviews, Webchat. The microsite is integrated with Google maps and Google reviews

Google seller ratings: Display 5-star ratings in Google Adwords campaigns

Showcase reviews on your business website via iFrame or API

Auto-share reviews on Facebook and Twitter

Unified inbox for 2 way communication for online web chat, facebook messenger and text messaging

Employee leaderboard

Reviews and ratings over time, by custom hierarchy

Reviews and ratings over time, by location

Customer satisfaction over time, by location

Reviews and ratings by source

Net promoter score (NPS)

For surveys

For 3rd party reviews & social media posts

Visitors traffic report

Download reports in Excel / PDF

Create and manage customer database

Get new reviews

Text reviews

Image & video reviews

Manage reviews

Share reviews to social channels, review microsite

Create custom surveys

Mix and match multiple question types

Add advanced skip and display logic to increase question relevance

Distribute surveys via Email & SMS

Segment by customer journey, moments of truth

Net Promoter Score (NPS) survey reporting

Include review request within survey & reply to survey respondent via email

Convert survey responses into service tickets

Role-based survey response alerts for locations and teams

Multiple locations supported

Create support tickets from reviews, social mentions, surveys

Assign tickets to employees and track issue resolution with reporting

Receive email alerts for service ticket creation and updates

Customer feedback analysis using NLP – understand what’s working, what needs attention

Location analysis – understand relative operational performance

Create and manage custom categories and subcategories

Edit snippets – refine insights based on business priorities

Download insights as Excel / PDF reports

Benchmark vs. competitors at brand, location, product level

Access public review data for all your competitors

Compare reviews and ratings over time, by source, by category

Track brand mentions for your competitors on 30M+ sites and social channels including Facebook, Twitter, Linkedln, YouTube

Analyze customer feedback trends

I’m Ready to Take Control of My Online Reputation.
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